At Moonlit Desires, we want your shopping experience to be as seamless and enjoyable as possible. Below, you’ll find all the details about our shipping and return policies. If you have any questions, feel free to reach out to our Customer Support Team.

Shipping Information

1. Where do you ship?
We’re proud to offer worldwide shipping! No matter where you are, we’ll bring a little Moonlit Desires magic to your doorstep.

2. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions, so keep an eye on our website and social media for updates!

3. How long will it take to receive my order?

• US Orders: 3–7 business days

• International Orders: 7–14 business days
  Please note that delivery times may vary due to customs, holidays, or unforeseen delays.

4. Do you offer expedited shipping?
Yes! During checkout, you can select expedited shipping options for faster delivery.

5. Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Returns & Exchanges

We want you to love your Moonlit Desires purchase as much as we do. If something isn’t quite right, we’re here to help!

1. What is your return policy?
You can return unworn, unwashed items with tags attached within 30 days of delivery for a full refund or exchange.

2. How do I initiate a return or exchange?

• Visit our Returns & Exchanges page for step-by-step instructions.

• Contact us at support@moonlitdesires.com, and we’ll guide you through the process.

3. What items are not eligible for return?
For hygiene reasons, the following items cannot be returned:

• Final sale items

• Accessories (e.g., belts, garters)
  Please check the product description for details before purchasing.

4. How long does it take to process a refund?
Once we receive your return, refunds are processed within 5–7 business days. You’ll receive a confirmation email once your refund is issued. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. What if my item is damaged or defective?
We’re so sorry if your item arrived damaged or defective! Please contact us immediately at support@moonlitdesires.com with photos of the issue, and we’ll gladly replace the item or issue a refund.

International Orders

1. Are there additional fees for international orders?
Depending on your country, you may be responsible for customs duties, taxes, or import fees. These charges are not included in your order total and are determined by your local government.

2. What if my package is delayed at customs?
While we strive to ensure smooth delivery, delays at customs are beyond our control. If your package is held, please contact your local customs office for assistance.

Still Have Questions?

If you need further assistance, our team is here to help! Contact us at support@moonlitdesires.com, and we’ll get back to you within 24–48 hours.

Thank you for choosing Moonlit Desires. We’re so grateful to have you as part of our journey!